Went there yesterday to repair a tire that had a slow leak from a carpenter nail that was still imbedded... My tires are a little over one year old. After making an appointment and showing up a few minutes early for it, they took someone else before me, made me wait another hour and ultimately told me they could not make the repair. They said the nail was too close to the sidewall of the tire (it was approx 3.5" in from the edge), and not only would I need a whole new tire, they said I needed four of them, and added that I also needed an oil change (which I never asked them to check for)... The whole thing would come to more than $600 had I said yes... I DID NOT! (even the tire patch would have cost $29 or more according to what they told me). They never took the tire off, just put it up on the lift and looked at it... I left, took the car and tire to Cape Auto & Tire on Pine Island Road, who fixed the tire in 10 minutes, and only charged $15 out the door! They did NOT try to upsell me any other services! I WILL NOT REFER ANYBODY TO THIS UNSCRUPULOUS MERCHANT.
Hello. We're sorry you felt you had a negative experience with us. According to the tire industry, any puncture near or outside the thread is a non-repairable tire. The tire would need to be replaced because it's actually a safety concern. That is what separates us from other repair facilities. Premier Auto takes safety concerns of our customers very seriously, but what you decide is your decision. If you would like to discuss this matter further, please contact me at 239-471-7049. Thank you.
- Premier Auto Service Center of SW Florida LLC