Cape Coral Auto Repair

I took my '04 Lincoln Navigator in for an estimate since the air suspension was tipping in the front on occasion. When we were quoted for a price of $2400.00 to fix, we asked for an explanation and were told that they couldn't find the parts so only way to fix was to switch from air suspension to non-air suspension, citing that if they replaced the front sensors - then they would have to replace the rear sensors as well as the compressor (which doesn't make sense if they're converting to non-air suspension... Mind you - we have a switch in the back (factory installed) that we could just turn off the air suspension. We didn't even go into that, because the quote that they gave us included an Oil Change, new hydraulic raisers for the hood, new struts, and a laundry list of other things we didn't ask for or about when we dropped the vehicle off. This place is apparently price-gouging. I asked for a list of parts that we need or that they couldn't find and they clammed up/backpeddled. I read the other reviews prior to going here and I didn't believe the bad ones.. now I'm a believer. Don't waste your time unless you have money to burn at this place.

What great experiences I keep having at Premier Auto. I guess it's time I give them a good review having been a patron there for more than a year now. Initially, I came to Premier by word-of-mouth. Not expecting anything different from the other auto shops I have visited I was surprised by their customer service and excellent care for my car. My first visit was for your routine oil change. While I typically go to locations which try and sell me additional, unnecessary products and services, I was happy to know this was not the case with Premier. While they do look over my car when I bring it in for oil changes and alert me of maintenance that needs to be done, they do this in a pleasant, non-pressuring manner. Additionally, their prices are low and I get coupons and deals in the mail. Furthermore, I periodically receive courtesy customer care calls that make me feel like Premier cares about my experience and my car's health. Great job Premier family! Keep up the excellent work :)

Premier Auto is the place to go for an independent shop. I am a Service Director, and used to live in Cape Coral. People will still call me for a reputable shop. I used to work with the Service Manager there, John, so I send people his way. Just as when I worked with him years ago, he takes excellent care of his guests. He gives honest advise, quality service, and a fair price. I have yet to have a referral tell me otherwise. It is VERY rare I suggest anyone other than a dealership for repairs. But John and the entire crew at Premier is the place to go if the dealership isn't for you. Great job guys, and keep up the good work!

Absolutely spectacular service on both of our cars. Premier Auto has been honest, and provided reliable service to us with each interaction with them. Highly recommended!

Very nice people. However, like any business they are out to make money. I was brought back a list of things that ahem "need to be done on my car." One of them was obviously BS! They said that I needed an alignment done. Little did they know, I had an alignment done done two weeks ago. I called them out on it and they backtracked to saying that they could tell by my tires, even though my tires were replaced 5000 miles ago. They didn't actually check to see if I needed an alignment; they simply just assumed. And they also said that my timing belt needs to be changed. When I asked them why, they said it's because they couldn't find a sticker saying when it was last done. It's not as if they looked at the belt and said oh yeah this needs to be changed; they simply assumed. I didn't have a diagnosis done, but a place should not be claiming that you need expensive work done unless they are actually positive that you need it. Bottom line, this place may try to sell you services that your car simply does not need. I might come back, but I'm not sure if I really trust them.

If anyone ever needs an honest, trustworthy foreign car repair shop, I recommend you give Tim at Premier Auto a call. My car was about to be serviced at a Mercedes authorized dealer, when Susan McNamara suggested I give Tim a call. They not only beat the estimate by $1,000, but now I was able to have a few other items repaired, and purchased 2 new tires with balancing. Oh, last but not least, the complimentary Free Car Wash Certificate was an added bonus. All I can say is AWESOME!

Excellent.

Very Good Service.

I'm very happy I found this service station that's so close to my home!

I wanted to personally thank you for being fast and honest. Expecting a major problem with my AC, you found that it was simply a loose wire!! Made my day. As a woman, unfortunately,I have had other mechanics try to pull the wool over my eyes only to jack up their price. It's wonderful to know that I have finally found a service that I can rely on!! Not only will Premier be my go to auto service from this point forward, but I will tell everyone that I know as well.