I head my oil changed and three tires replaced today. Usually you need an appointment but Barbara was very helpful and friendly and was able to get me in today anyway. They even drove me home so I didn't have to sit in their waiting room while my car was serviced. Excellent customer service! So glad I found this place. My family and I will be back!
Excellent staff! This has to be one of, if not the cleanest automotive repair shops I've ever been in. They are very good, they do not rip you off. They also wash you car after a service AND several days after any service we've had they have called to ask us if we were happy and is everything going well with the car. Most places don't follow up like that. Excellent service great staff.
Premier Auto is the place to go for an independent shop. I am a Service Director, and used to live in Cape Coral. People will still call me for a reputable shop. I used to work with the Service Manager there, John, so I send people his way. Just as when I worked with him years ago, he takes excellent care of his guests. He gives honest advise, quality service, and a fair price. I have yet to have a referral tell me otherwise. It is VERY rare I suggest anyone other than a dealership for repairs. But John and the entire crew at Premier is the place to go if the dealership isn't for you. Great job guys, and keep up the good work!
I started coming here after I became VERY certain that another place in Cape Coral had purposefully done damage to my car (don't know their name, but it's the oil and lube place on Cape Coral Parkway that advertises a 10 minute oil change. After 30 minutes, the tech came in telling me my drain plug was stripped and he could fix it for $20. Another establishment told me it looked like someone had beaten the head of my drain plug with a hammer). Premier is very transparent. They tell you exactly what they are doing and why. On Saturday 12/3/16, my car had a systemic electrical failure and had to be towed to Premier. Premier assessed the damage and told us what had gone wrong, and knocked the repair out of the park. They repaired the tensioner, idle assembly, alternator, Serpentine belt, and AC compressor, all things that I am now aware contributed to my car sounding like a supercharged leaf blower. My car now sounds like.... Nothing. It's silent. It drives like a totally different, brand new car. They threw in an oil change, because they said they weren't about to call and add another expense to an already large bill. Barbara and Chad were incredibly nice and a pleasure to deal with. Personally, I wouldn't trust my car to anyone else in the Cape. They made a forever customer out of me. The fact that the shop is literally a block from my house is helpful too. I can drop off with them, and be home in 2 minutes. Thanks Premier!
What great experiences I keep having at Premier Auto. I guess it's time I give them a good review having been a patron there for more than a year now.
Initially, I came to Premier by word-of-mouth. Not expecting anything different from the other auto shops I have visited I was surprised by their customer service and excellent care for my car.
My first visit was for your routine oil change. While I typically go to locations which try and sell me additional, unnecessary products and services, I was happy to know this was not the case with Premier. While they do look over my car when I bring it in for oil changes and alert me of maintenance that needs to be done, they do this in a pleasant, non-pressuring manner.
Additionally, their prices are low and I get coupons and deals in the mail. Furthermore, I periodically receive courtesy customer care calls that make me feel like Premier cares about my experience and my car's health.
Great job Premier family!
Keep up the excellent work 🙂